How to Cancel Order on Zomato Step by Step?

How to Cancel your Zomato Order step by step Guide? Follow these easy steps within the Zomato app to cancel your order. How to get a Refund from Zomato?

How To
6. Sep 2023
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How to Cancel Order on Zomato Step by Step?















Zomato, a renowned meal delivery service known for its extensive customer support, offers a wide array of dining options. However, canceling a Zomato order is not as straightforward as one might assume due to the operational dynamics. When a restaurant accepts an order, they promptly begin preparing the meal, and time is of the essence in the food delivery industry. Therefore, order cancellations can disrupt the efficiency of the service. In this article, we will guide you through the steps to cancel an order on Zomato.

In this article, we'll explore the process of canceling a Zomato order, ensuring you have the freedom to enjoy the meal you desire. While it's a straightforward procedure, many individuals are unfamiliar with the steps involved.

Can we cancel order on Zomato?

Yes, it's simple to cancel an order on Zomato. Many people, nonetheless, find it difficult to do so and remain looking for approaches to cancel orders on Zomato. As you are well aware, Zomato is a reputable business and would never encourage its devoted clients to switch to a competing service. Therefore, Zomato's food cancellation option becomes even more crucial.

How to Cancel Order in Zomato Step by Step

If you wish to cancel your order, you must do it as soon as possible after ordering it since Zomato only provides you a brief window of time—the first few seconds—to do so without incurring any charges. If, however, you missed the window, you can still cancel a Zomato order by following the instructions listed below.

Step 1 - Launch the Zomato App and access your order.

Step 2 - Go to the Account Section (located in the top right corner).

Step 3 - Choose the "Your Order" option.

Step 4 - Select the specific order you wish to cancel.

Step 5 - Navigate to the "Get Help & Support" section (also in the top right corner).

Step 6 - Click on "Chat with Us."

Step 7 - Indicate your intention to cancel the order.

Step 8 - Provide the reason for canceling your order.

Step 9 - Confirm your cancellation request with "Yes, I want to cancel my order."

If we cancel an order after it has been prepared, will we be charged?

Zomato typically does not levy cancellation fees as long as the reason for cancellation is valid and acceptable. However, if the reason provided is false or if the cancellation request is made after the allowed time frame, Zomato may apply a cancellation fee, either in full or partially. Additionally, the restaurant's specific cancellation policies can also influence whether a fee is imposed.

How to get a Refund from Zomato?

When you place a prepaid order on Zomato, if the restaurant cancels it due to items on the menu being unavailable, Zomato's policy ensures that every user is entitled to a full refund. This refund will be processed using the same payment method you used for the initial purchase, ensuring you receive your money back in its entirety.

However, the scenario changes if your order is canceled for reasons related to your personal information or circumstances, such as an incorrect cellphone number, address, or unavailability to receive the delivery. In such cases, you may not receive a full refund, and in some instances, no refund at all may be issued.

Specifically, if you had chosen the Cash on Delivery (COD) payment method for your order, you could be subject to a cancellation penalty or fee in these situations. This penalty is applied to cover the costs incurred by the restaurant and the delivery service for the order preparation and the attempt to deliver it.

In summary, the refund policy for Zomato orders varies based on the reason for cancellation. Prepaid orders canceled due to menu item unavailability typically result in a full refund. However, for cancellations related to personal reasons or incorrect information, especially if you opted for COD, a cancellation fee may be applied. It's essential to be aware of the specific circumstances surrounding your order and Zomato's policies regarding refunds and penalties.

How Long Does It Take On Zomato To Process A Refund?

Mode Of Payment Time Taken For Refund
Paytm Wallet 1 hour
UPI 2-4 Business Days
Debit or Credit Card 4 to 7 Business Days
Net Banking 5 to 7 Business Days

 

Conclusion

This comprehensive article has provided you with a detailed guide on how to cancel an order on Zomato. With the knowledge and steps outlined here, you should now be well-equipped to smoothly navigate the order cancellation process on the platform. If you know individuals who frequently encounter order-related issues, such as changing their food preferences or making incorrect orders, feel free to share this informative article with them. It can be a valuable resource for anyone looking to make adjustments or cancellations to their Zomato orders with ease and confidence.

FAQs

Can I cancel my Zomato order?

Yes, you can cancel your Zomato order, just follow above step by step guide to cancel the order.

Does Zomato charge any cancellation charges?

No cancellation charges are imposed by Zomato when a valid reason for cancellation is provided.

What is the given time to cancel a Zomato order?

Ensure you cancel your Zomato order within the specified timeframe, which is typically 60 seconds.

How do I claim Zomato's late delivery?

To access this feature, users need to select 'On-Time or Free' when making their orders, and in cases where Zomato fails to deliver on time, they will receive a refund.

 



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