What to Do When Someone Has Hacked Your Phone and You Can’t Switch It Off: A Step-by-Step Emergency Guide

Hacked phone with non-removable battery? Can’t switch off or stop data theft? Follow this emergency guide to secure your money, data, and digital identity now.

Tech News
6. Jun 2025
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What to Do When Someone Has Hacked Your Phone and You Can’t Switch It Off: A Step-by-Step Emergency Guide















In today’s digital world, having your phone hacked can feel like a terrifying invasion—especially when you can’t even turn it off or remove the battery. If you’re in a situation where someone has gained unauthorized access to your phone and is transferring your money, stealing private images, and accessing confidential documents, immediate action is critical. This guide outlines professional, practical steps you can take to secure your data, stop ongoing threats, and protect yourself from further harm.

1. Stay Calm but Act Fast

Your first reaction may be panic, especially if you can visually confirm suspicious activity. However, staying calm allows you to think clearly and respond effectively. Time is of the essence when sensitive data and money are at risk.

2. Disconnect from the Internet Immediately

Since you cannot switch off your phone or remove the battery, your best option is to cut off its access to the outside world:

  • Turn on Airplane Mode: This disables Wi-Fi, mobile data, and Bluetooth, disrupting the hacker’s remote access.
  • Disable Wi-Fi and Mobile Data (if possible manually): Go to your phone’s settings and toggle off internet access.
  • Remove the SIM Card: Even if the battery is non-removable, you can eject the SIM card to cut cellular communication.

This won’t stop the hack already in progress, but it can halt further data transmission or financial transactions.

3. Use Another Device to Change Your Passwords

Grab a secondary phone, tablet, or computer that is not compromised. Immediately change the passwords for:

  • Your email accounts (especially Gmail, Outlook, or Apple ID)
  • Banking and payment apps (like Paytm, PhonePe, Google Pay, or your bank’s app)
  • Social media accounts
  • Cloud storage (Google Drive, iCloud, Dropbox)

Enable two-factor authentication (2FA) wherever possible. This adds an extra layer of security.

4. Alert Your Bank and Freeze Transactions

Contact your bank and wallet services right away:

  • Inform them of unauthorized transactions
  • Ask them to freeze your accounts temporarily
  • Request reversal or dispute of fraudulent transactions if possible
  • Deactivate UPI or card access if needed

This can prevent further financial damage and may help recover lost funds depending on your bank’s policy.

5. Report the Cybercrime to Authorities

In India and many other countries, cybercrime is a legal offense. Take the following steps:

  • Visit the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • File a report with detailed information about the incident
  • Visit your local police station with proof like screenshots, transaction history, or suspicious messages

Make sure to get an FIR copy—you’ll need it for any legal or financial claims.

6. Try to Force a Reboot or Safe Mode

If your phone is frozen or not responding normally:

Force Restart (specific to phone brand):

  • Android: Press and hold Power + Volume Down for 10–15 seconds
  • iPhone: Press Volume Up > Volume Down > then hold Power until the Apple logo appears

Boot into Safe Mode:

  • On Android, press and hold Power > then tap and hold “Power Off” > choose “Reboot to Safe Mode”
  • This disables third-party apps and may stop the hack if it’s app-based

Once in Safe Mode, uninstall any suspicious apps, especially ones you don’t recognize or didn’t install.

7. Back Up Your Important Data (If Possible)

Before doing a factory reset or handing over your device for professional help, try to back up your photos, contacts, and important files to an external device or cloud (only if you’ve isolated the phone from the internet).

Do not back up apps that might be compromised.

8. Perform a Full Factory Reset

This is your last resort and should only be done once your accounts are secure and backed up:

  • Go to Settings > System > Reset > Factory Data Reset
  • Erase all data and restore the phone to its original state

Note: A reset will remove malware and apps, but advanced hackers may have embedded backdoors, so consider professional help if the issue persists.

9. Contact a Certified Mobile Technician or Cybersecurity Expert

If you suspect deep-rooted malware or if factory reset doesn’t fix the issue, consult:

  • A certified mobile repair center
  • A cybersecurity specialist for digital forensics
  • Or your phone brand’s authorized service center

Avoid local unverified shops—they might make things worse or compromise your privacy further.

10. Prevent Future Attacks

After resolving the current hack, take these steps to prevent future incidents:

  • Install a trusted antivirus app
  • Avoid clicking unknown links or downloading suspicious apps
  • Regularly update your phone’s OS and apps
  • Use strong, unique passwords and password manager apps
  • Regularly monitor your bank transactions and device activity

Final Thoughts

Being hacked is a nightmare, especially when you feel powerless to stop it. But even if your phone is non-removable and won’t switch off, there are effective steps you can take to regain control. By acting swiftly, securing your accounts, reporting the crime, and possibly resetting or replacing the device, you can protect yourself from further loss. And moving forward, proactive digital hygiene can make sure this never happens again.

If you’re reading this during an emergency—take action now. Every second counts when your privacy, identity, and money are on the line.

FAQs

Q1. What should I do first if my phone is hacked and I can't turn it off?

Activate airplane mode immediately to disconnect internet and mobile networks. This will cut off remote access and help prevent further data theft.

Q2. Can hackers steal money from my bank through my phone?

Yes. If they gain access to payment apps or OTPs, they can initiate fraudulent transactions. Inform your bank and freeze all accounts right away.

Q3. Is factory reset enough to remove hackers from my phone?

In many cases, yes. However, advanced malware may persist. If problems continue post-reset, seek help from certified technicians or cybersecurity experts.

Q4. How can I report a phone hacking incident in India?

Report through the National Cyber Crime Reporting Portal (cybercrime.gov.in) or your local police station with all relevant evidence.

Q5. How can I prevent my phone from being hacked again?

Use strong passwords, enable two-factor authentication, avoid suspicious apps or links, and regularly update your phone and security software.

Image Credits: Created by ChatGPT with DALL·E, OpenAI

Disclaimer: This article is for informational purposes only and does not substitute professional or legal advice. Always consult with experts in case of serious cybersecurity threats.

Note - We can not guarantee that the information on this page is 100% correct. Some content may have been generated with the assistance of AI tools like ChatGPT.

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